Terms And Conditions

TERMS & CONDITIONS

Privacy Policy:

we do not store credit card details nor do we share customer details with any 3rd parties

General:

  1. All hire equipment is manufactured by recognised brands such as Salomon, Rossignol and Atomic
  2. All ski instructors speak English and are ISIA qualified
  3. Your reference number (referred to as voucher number) is sent by email to you within three working days of your payment
  4. You contract for hire and lessons is with SkiMania
  5. The dates you complete in online form for both lift pass start and hire start are the dates contracted for. We are unable to refund for data input errors made by you. Check dates carefully.
  6. All prices are subject to change. Online booking form prices are current prices.

Cancellation Policy for hire and lessons

  1. You may only cancel (by email please) before your hire date if you cancel all your trip to Bansko. Acceptable proof of cancellation must be provided. You will then will receive a refund equivalent to 80% of your payment. If 60 days has expired since booking a 10% (£30 minimum) fee to cover transmission charges is applicable.
  2. There is no refund available in case of your part or full cancellation of hire and/or lessons.
  3. We cannot be held responsible for lift operation and snow conditions. We recommend a full ski holiday insurance policy.
  4. SkiMania do not guarantee the number in a class and have the right to change lessons. Full refund will be given if a private / friends family lessons are cancelled.
  5. SkiMania do not guarantee the skill level of group lessons, nor age of other students.
  6. If we are unable to provide lessons or hire our liability is limited to the amount paid
  7. Services booked, and paid for, but not taken whilst in resort are not refundable.
  8. No refund in the event of injury
  9. No refund in force majeure including lift closure, either partial or complete.
  10. Loss or damage to hire equipment is the responsibility of the hirer. In the event of a total loss of equipment or damage beyond repair the you will be liable to pay up to 1,300 leva for replacement in the event of ski or snowboards and 100 leva in the event of helmets. Actual amount varies according to level (standard, VIP, advanced) of ski. Loss of poles 100 leva, Loss of boots up to 500 leva. Payment direct to ski shop.
  11. Banskoskimania, 115 Pirin Street, Bansko are suppliers of rental equipment and tuition unless indicated otherwise. Your hire contract is with them.

PREPAY LIFT PASS TERMS & CONDITIONS

1. Contract

These terms and conditions cover your lift pass purchase with Bansko Lift Pass. Your contract will exist once you (the client) have fully paid for your pass(es).

2. Delivery Service

Bansko Blog cannot be responsible in making a successful delivery if the address and contact information provided by you is incorrect. In the event of no-delivery then the list passes will await collection at our office.

3. Lift Pass Deposit

At the end of your holiday your lift pass can be exchanged for 5 Leva (approx 2.5 Euros) at the skimania shop. Bansko Blog cannot give you this deposit as we act solely as ticket agents.

5. Cancellation

Should you or any member of your party wish to cancel their lift pass then please let us know 14 days before your start date. We cannot guarantee that your cancellation after 14 days (before your start date) will result in a refund. All lift passes not collected by 6pm on day of lift pass start will be cancelled and no refund can be given.

6. Cancellation by BanskoBlog.com

We reserve the right to cancel your lift pass purchase at our sole discretion. In the event of our cancellation we will offer you a full refund within 24 hours of our notice to cancel.

7. Collection of Lift Passes

Bansko Blog Lift Pass representatives are open from 8am to 5pm each day. It is you responsibility to collect your lift pass from this office, unless you have provided a delivery address. In the event of a problem you can contact us by phone between the hours of 8am and 9pm.

8. Prices

All prices are quoted in uk pounds or in euros where indicated.

9 . Personal Liability

Bansko Blog accepts no liability for any accident, losses or suffering arising for any reason during a client’s stay. The company will offer assistance wherever possible but such assistance is free and unqualified and carries no liability whatsoever. Clients are strongly advised to check carefully that their insurance provides sufficient personal injury cover.

Force Majeure

10.  BanskoBlog.com cannot pay compensation or accept liability for any lift closure resulting from circumstances amounting to Force Majeure. These include, but are not limited to, war, riot, civil action, terrorism, strikes, natural disasters, fire, industrial disputes, technical problems, inclement weather, natural or nuclear disasters, government action or other events beyond the control of BanskoBlog.com

11. Suppliers

The hire of ski equipment and transfer, car rental and shuttle. is a contract between you and that supplier and form no part of this agreement with us. We do not accept any responsibility for the supply of these services. You may have your rental contract terminated and any outstanding services refunded to you at the discretion of the hirer. No reason needs to be provided. No loss can be be greater than the value of the equipment hired, lessons taken and transfers paid for.

12. Law Jurisdiction

The law of Bulgaria applies to your booking.

 

TRANSFERS

We do not take any responsibility for the transfers, shuttle transfers and car rental offered on this site. We act only as introducing affiliate partner to third party transfer providers. Your contract is with them.

Should a transfer only be booking and a £0.01 deposit be paid, this is not a confirmation of your transfer. Within 7 days you will receive an email from the transfer provider with an invoice for 5% of the transfer amount, should the transfer be available. You will need to pay this within 30 days. Should no payment be received, then the transfer provider reserves the right to cancel your booking.

The liability or the non performance or no show of a transfer is limited to the deposit amount paid. The transfer may cancel your transfer at any time, for any reason, with an immediate and full refund.